Customer Help Centre
Frequently asked questions:

Will my Warranty become void if I use Colourbest inks?
As with all new printers, the manufacturers offer a standard 12 month warranty or a "limited offer"
extended warranty. This means that they will cover parts and labour if the printer develops a fault
during use, provided you are using their inks and all the cartridges are full of ink in order for the
engineer to carry out the necessary print tests at your expense!

We know that it is important when looking at alternative inks to consider the warranty aspect.
However, when you look at the true cost of branded inks, which are increasing year on year, a typical
set of 350ml ink cartridges will set you back around £1080 and a set of 700ml ink cartridges at around
£1800. This means that the cost of just one set of 700ml original inks would essentially pay for the cost
of a brand new 24" printer!

Our sole aim over the last 10 years has been to offer premium quality pigment inks for your specific printer
that perform as good as the original inks at over 60% saving against the price of originals. 

How long do Colourbest inks stay fresh for?
All our inks have a 12 month expiry date, although stored in a cool dry place, will last up to 3 years.

Are refillable ink cartridges easy to set up and install?
All our refillable ink cartridges are supplied with simple instructions. The cartridges themselves install
in the same way as an original ink cartridge and are recognised by the printer. Most of our cartridges
have resettable chips installed on them. This allows you to reset the cartridge for reuse after filling
with more ink. This is the most cost effective way of saving money when using our inks.

Do you offer a guarantee and technical support on your products?
All our products have been vigorously tested over many years and our customers are testament to
how our products perform. We offer a 12 month guarantee on our products and if they prove to be
faulty, we are happy to replace the product. We also have a wealth of technical knowledge on our
product range.  

If you change your mind, we offer a 30 day money back guarantee, provided the goods are in a saleable condition ie the product has not been opened or used.

Do you offer credit facilities?
We have teamed up with Klarna and PayPal who handle our payment transactions and they offer an option to either Pay with Card / Pay after Delivery or Pay Later during the checkout process. You still have the option to pay by Debit / Credit Card at checkout without taking credit. We also accept Bank Transfer payments.

Klarna

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 14 days work?

Pay later in 14 days is a form of credit which allows you to delay payment of your purchase by 14 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 14 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk .

Am I eligible for Pay later in 14 days?

To use Pay later in 14 days you must be at least 18. Whilst this option is widely promoted, Pay later in 14 days is subject to your financial circumstances. When choosing Pay later in 14 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 14 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 14 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 14 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 14 days is denied, it does not mean it will be denied for future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Colourbest run credit searches against you that could impact your credit rating. Why have I not been offered Pay later in 14 days? Although Pay later in 14 days is widely promoted it is not always universally available. The Pay later in 14 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 14 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as Colourbest have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 14 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 14 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 14 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Colourbest. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

If you pay by card, Colourbest will confirm your order right away. If paying by Pay later in 14 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com /uk.

What happens to my statement, when I've returned the goods?

Once Colourbest has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

You have 14 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Colourbest to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options